Customer service conversations are a gold mine for key insights, improving customer loyalty and your bottom line. But as businesses grow and scale, maintaining focus on meeting customers’ requirements at speed becomes increasingly overwhelming.
In this episode of The Checkout, Tygh Walters, CEO of SellerSmile, and our host, Adii Pienaar, talk about delivering great customer service across all channels.
Tune in and learn:
““The startup advice is saying: have conversations with your customers. But your customer service team is the one having those conversations. So the data that they can provide to you as the business operator is vital. There's gold in there because you can learn how to iterate your product or your process to be even better than it is now.”Tygh Walters, co-founder & CEO at SellerSmile
Tygh Walters is the CEO and co-founder at SellerSmile. He has a wealth of experience building legendary customer service teams from the ground up, having worked for Seller Labs, an ecommerce software company empowering brands to grow their Amazon stores.
Inspired by Amazon sellers, Tygh has dedicated his professional life to learning how to deliver world-class customer experiences online. If he isn’t making customers smile, he is diving deep into Full Stack Ruby on Rails or playing his banjo.
SellerSmile is a customer service outsourcing partner trusted by world-class ecommerce brands. It is a one-stop customer service solution for all online channels, including Amazon, Shopify, eBay, and Walmart. They improve the ecommerce customer service experience with a human approach of timely, accurate, and personalized responses leaving customers happy and coming back for more.
In today’s episode, our Adii and Tygh discuss the secrets behind scaling customer service across multiple channels and how customer conversations can help shape the future of ecommerce brands. Here are the highlights: